Frequently Asked Questions
Check out our most frequently asked questions here. If you still need help, just click on the Contact Us link below.
Pricing & Availability
We use only the best ingredients and highest quality processes to make every pint of Two Spoons ice cream.
If you don't agree that Two Spoons is the best low-carb ice cream you've ever had, we'll make it right. Just contact our customer service team.
We believe that Two Spoons low-carb ice cream is the best of the best. But if you don't agree, simply contact us and we will make it right by offering you a replacement or a refund.
Orders are shipped from our National Distribution Points (CA, NV, MO, PA, FL) on Mon, Tues and Weds ONLY to protect the product in transit. All product is shipped with 1-2 day shipping.
Ice cream needs to be kept at a stable, frozen temperature below 0 F. When you receive your Two Spoons order we strongly recommend opening it immediately, and transferring the pints to your freezer for at least an hour or two before eating. Please exercise caution with any dry ice in the package.
But how do we ship it perfectly frozen?
After hand-packing your pints, we put them in our deep freezers where they're kept at or below -20 F. When it's time to ship your order, your pints are transferred to a thermally insulated container and surrounded by dry ice.
We ship your order that day with 1 or 2 day delivery, and enough dry ice to survive even the warmest days in transit plus a few hours waiting at your door.
But don't dally! Check your shipment tracking number and make sure someone is there to receive your box as quickly as possible.
When receiving your package, you may find some remaining dry ice. Please handle dry ice carefully, as it can cause severe burns. Leave this dry ice outside to sublimate (evaporate) safely.
If your pints do not arrive in perfect, frozen condition, contact us that day for a refund or replacement order. We'll make it right.
Ice cream needs to be preserved in transit, and anything longer than 2 day delivery risks ruining the precious, creamy goodness that is Two Spoons.
We ship nationwide from our distribution centers in California, Nevada, Missouri, Pennsylvania and Florida.
At this time, we do not ship to Alaska, Hawaii or outside the continental United States. But reach out to us if you need help and we'll try to do our best to get you what you need.
We ship from our national distribution centers on Monday, Tuesday and Wednesday. You will receive your order within 2 days of it being shipped.
Please check the tracking info that is mailed out after orders are shipped and be sure to meet your delivery as soon as possible so you can transfer product to the freezer.
If you don't receive your tracking number in a timely fashion or if you have any issues with delivery or shipment, please reach out to us ASAP and we'll be sure to help.